DDWin is committed to protecting the privacy and security of your personal data. This document clearly explains how we collect, use, store, and protect your information as a DDWin player.
Six core principles underpinning data protection on the DDWin platform
All data transmitted between your device and ddwin's servers is protected by 256-bit SSL encryption — the same level of security used by banking institutions in Malaysia.
Your personal data is stored in certified data centres with strict access controls. Only authorised staff may access your account information for support and verification purposes.
You have full control over your personal data. Review, update, or request deletion of your data at any time via your account settings or by contacting the DDWin support team.
DDWin does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data is not our product.
DDWin only collects data that is strictly necessary for platform operations, identity verification, and transaction processing. We do not collect data beyond what the service requires.
In the event of any security incident involving your data, ddwin is committed to notifying you in a timely manner and taking immediate action to contain the damage.
This Privacy Policy ("Policy") describes how DDWin collects, uses, discloses, and protects your personal information when you use the ddwin.run platform and the DDWin mobile app ("Platform"). This Policy applies to all Platform users, including unregistered visitors, registered members, and active players.
By accessing or using the DDWin Platform, you agree to the data protection practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of our Platform. For a more complete understanding, please also read Terms and Conditions DDWin which completes this Privacy Policy.
This Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for the protection of online user data.
DDWin collects the information needed to provide a safe, seamless, and responsible platform experience. Below are the categories of data we collect:
We only collect data that is strictly necessary for the stated purposes. Should there be a need to collect additional data in the future, you will be informed and asked for your consent beforehand.
Collected data is used solely for platform operations and to enhance your experience as a DDWin player. Below is our data usage table:
| Purpose of Use | Types of Data Collected | Legal Basis |
|---|---|---|
| Identity verification & KYC | Full name, IC/Passport, date of birth | Legal requirement |
| Deposit & withdrawal processing | Banking details, transaction records | Contract fulfilment |
| Security & fraud prevention | IP address, device data, login patterns | Legitimate interest |
| Customer Support | Communication records, account history | Contract fulfilment |
| Responsible gambling compliance | Wagering patterns, set limits | Legal requirement |
| Platform improvements | Anonymised usage data | Legitimate interest |
| Promotional communications (with consent) | Email, phone number | Consent |
DDWin does not use your data for automated decision-making that materially affects your rights or interests without appropriate human oversight. Any significant decisions, such as account closures, involve review by our team.
DDWin does not sell or rent your personal data to any third party. However, in certain circumstances, data may be shared with the following parties:
All ddwin service partners are bound by strict data protection agreements and are only permitted to use your data for specified purposes.
DDWin may disclose your data to Malaysian government or law enforcement authorities when required to do so by law, court order, or valid legal process. We will endeavour to notify you of any such request where permitted by law.
DDWin retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysia law.
When the retention period expires, your data will be securely deleted or anonymised. You may request deletion of your account and personal data at any time by contacting DDWin support, subject to mandatory retention requirements prescribed by law.
The ddwin platform uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and analyse platform usage.
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the DDWin platform. For more information on managing cookies, refer to your web browser's documentation.
As a ddwin player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:
You have the right to obtain a copy of the personal data DDWin holds about you. Requests can be submitted through customer support.
You have the right to request correction of inaccurate or incomplete personal data via your account settings or DDWin support.
You may request deletion of your personal data, subject to mandatory retention requirements under applicable Malaysia law.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any reason.
In certain circumstances, you may request DDWin to restrict the processing of your personal data while a dispute is being resolved.
Where data processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.
To submit any request related to your privacy rights, please contact the ddwin support team via 24/7 live chat or email [email protected]. We will process your request within 14 business days.
DDWin implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
The ddwin platform is strictly for individuals aged 18 and above. ddwin does not intentionally collect or process personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected without appropriate age verification, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe your child under the age of 18 has registered a ddwin account, please contact us immediately at [email protected] so we can take the appropriate action.
DDWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments will take effect upon publication of the updated version on ddwin.run.
For significant amendments, ddwin will endeavour to provide registered players with appropriate notice via email or in-platform notification before the changes take effect. The "Updated" date at the top of this document will always reflect the date of the latest amendment. Continued use of the ddwin platform after amendments are published will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how ddwin handles your personal data, we encourage you to contact us directly. We are committed to addressing every inquiry seriously and transparently.
Our average response time is under 3 minutes via live chat and within 24 hours for email inquiries. We value your trust in ddwin and will always strive to protect your privacy to the best of our ability.
Your personal data is fully protected at DDWin. Register today and enjoy a safe, fair, and enjoyable online gaming experience with the Malaysia player community.